Cancellation Policy

Still Hour Studio reserves dedicated time for every client. A deposit is required when scheduling an appointment and is applied toward the total price of the service.

Cancellations and rescheduling

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. With at least 24 hours’ notice, your deposit may be refunded or transferred to one newly scheduled appointment.

Cancellations or rescheduling requests received less than 24 hours before the appointment are considered late changes. The deposit will be forfeited and cannot be refunded or transferred.

Illnesses and emergencies

Please do not attend your appointment if you have a contagious illness, fever, vomiting, an unexplained rash, or symptoms that could affect the safety of your massage. Contact Sarah as soon as possible. Illnesses, emergencies, severe weather, and other exceptional circumstances will be considered individually.

Missed appointments

If you do not arrive and do not contact Still Hour Studio before your scheduled appointment, the appointment will be considered a no-call, no-show. Your deposit will be forfeited. A new deposit or full prepayment may be required before another appointment can be scheduled.

Late arrival

If you arrive late, your massage will still end at its originally scheduled time, and the full service price will apply. Arrival 20 minutes or more after the scheduled start time will generally be treated as a missed appointment unless Sarah confirms that the remaining session can be provided safely and without affecting another client. The deposit will be forfeited if the appointment cannot be provided.

Studio cancellations

If Still Hour Studio must cancel your appointment, you may transfer your deposit to another appointment or receive a full refund of the deposit.

By scheduling an appointment and paying the required deposit, you acknowledge and agree to this policy.