Massage Therapy Frequently Asked Questions

Find answers to common questions about massage appointments, preparing for your visit, choosing an experience, accessibility, payments, and studio policies at Still Hour Studio in Lafayette, Colorado.

Appointments and Arrival

  • Please arrive about 5–10 minutes before your scheduled appointment. This allows time to settle in, review any necessary information, and begin your session without feeling rushed.

  • Still Hour Studio is located at 1380 Forest Park Circle, Suite 130 N, in Lafayette, Colorado. After entering the building, turn left toward the elevators. The entrance to the Forest Park Collective lobby is through the door next to the elevators. Please make yourself comfortable in the lobby until Sarah comes to greet you. The restroom is located down the hall to the left of the building’s main entrance.

  • Your session will still end at the originally scheduled time so the next client’s appointment is not delayed. Arriving late may reduce your hands-on massage time, and the full service price will still apply.

  • Yes. A deposit is required when you reserve an appointment. It is applied toward the cost of your massage and deducted from the remaining balance at your visit. With at least 24 hours’ notice, the deposit may be refunded or transferred to one newly scheduled appointment. For late cancellations, late rescheduling, or missed appointments, the deposit will be forfeited. Please review the Cancellation Policy for complete details.

  • Yes. A nonrefundable deposit is required when you reserve an appointment. The deposit is credited toward the cost of your scheduled massage and deducted from the remaining balance at your visit. Please review the Cancellation Policy for information about transferring or forfeiting a deposit.

  • Same-day appointments may be available. Please visit the online scheduling page to view Sarah’s current availability and reserve an available time.

  • Yes. Recurring appointments are encouraged for clients who prefer a consistent wellness routine or a regular appointment time. Please contact Still Hour Studio for assistance setting up an ongoing schedule.

  • Yes. All new clients must complete a client intake form before their first appointment. This information helps Sarah provide a safe, comfortable massage thoughtfully tailored to their needs. Please complete the New Client Intake Form online before you arrive.

Preparing for Your Massage

  • Sarah will begin with a brief conversation about your goals, pressure preferences, areas of tension, health information, and any product sensitivities. You will have privacy to prepare for your massage, and Sarah will explain what to expect before the session begins.

  • Wear comfortable clothing that is easy to change in and out of. You will have privacy to prepare for your massage before the session begins.

  • No. You should undress only to your personal comfort level. You may leave on any clothing you prefer, and your massage will be adjusted accordingly.

  • Yes. Professional draping will be used throughout your session. Only the area being worked on will be uncovered, and all other areas will remain securely covered.

  • A light meal or snack is fine before your appointment, but it is best to avoid a large or heavy meal immediately beforehand. Allowing time to digest can help you feel more comfortable during your massage.

  • You do not need to bring anything special. Please be prepared to tell Sarah about any recent injuries, changes in your health, medications, allergies, product sensitivities, or areas of concern that may not already appear on your intake form. Everything needed for your massage will be provided.

  • Showering before your appointment is welcome but not required. After your massage, you may choose to wait before showering so the massage products can remain on your skin. If you have sensitive skin or prefer that little or no product be used, please let Sarah know before your session.

  • Drink water, move gently, and allow yourself time to rest when possible. Mild tenderness can occasionally occur after deeper or more focused work, but significant or lasting discomfort should be reported to your healthcare provider.

Health and Special Considerations

  • Please contact the studio as soon as possible if you have a fever, contagious illness, vomiting, unexplained rash, or other symptoms that could affect the safety of your massage. Sarah will help determine whether your appointment should be rescheduled. Illness-related changes remain subject to the Cancellation Policy and will be considered individually.

  • Sarah understands how important it is to feel confident about the products used on your skin. Still Hour Studio prioritizes thoughtfully selected, limited-ingredient products suitable for many clients with sensitive skin or fragrance concerns. Please include all known allergies and sensitivities on your intake form and discuss them with Sarah before your massage so product use can be adjusted or limited whenever possible.

  • Still Hour Studio accepts female clients who are at least 16 years old with the approval of a parent or legal guardian. A separate consent form must be completed before the appointment, and the parent or guardian must be present when the massage begins. The parent or guardian may remain in the massage room or, if comfortable with the minor receiving the massage alone with Sarah, wait in the Forest Park Collective lobby for the duration of the appointment.

  • Still Hour Studio does not currently offer prenatal massage.

Accessibility and Accommodations

  • Yes. Still Hour Studio is wheelchair accessible, and designated accessible parking spaces are available near the building.

  • Yes. A guest may accompany you and wait in the Forest Park Collective lobby during your appointment. If you need someone to remain with you during the massage, please contact Sarah before your appointment so appropriate arrangements can be discussed.

Massage Services

  • No. Choose the experience that seems closest to your needs, and Sarah will discuss your goals, pressure preferences, and areas of concern before the massage begins. Your session can then be adjusted based on how you are feeling that day.

  • Each experience is designed with a different goal in mind. A Quiet Hour uses gentle Swedish techniques for relaxation, Deep Release uses firmer pressure to address deeper tension, Motion Recovery supports active bodies with focused therapeutic work, and Stone & Stillness uses warm mineral salt stones to encourage deep relaxation and ease muscle tightness.

  • The Ritual is a 120-minute full-body massage experience combining customized therapeutic techniques with the soothing warmth of Himalayan salt stones. The extended session allows additional time for focused care, full-body relaxation, and an unhurried, deeply restorative experience.

  • A 60-minute session is ideal for general relaxation or focused attention on a few areas. A 75-minute session allows more time for a balanced full-body massage with additional focus where needed, while a 90-minute session provides the most time for detailed therapeutic work and a slower, more restorative pace.

  • Yes. Every session is thoughtfully customized based on your comfort, pressure preference, areas of concern, health information, and goals for the appointment.

  • Yes. Your session can include additional attention to areas such as the neck, shoulders, back, hips, legs, or feet. The amount of focused work will depend on the experience and session length you select. Deep Release is the best choice for persistent muscular tension, while Motion Recovery is designed around activity-related fatigue and recovery.

  • Yes. Please tell Sarah at any time if you would like more or less pressure. A Quiet Hour generally uses light-to-medium pressure for relaxation. If you prefer sustained firm pressure or more concentrated therapeutic work, Deep Release may be a better choice. Sarah can discuss the options with you before making any change to your selected service or price.

Payment and Gift Cards

  • Still Hour Studio accepts Visa, Mastercard, American Express, and Discover. Cash payments are also welcome.

  • Gratuity is never required, but it is always sincerely appreciated. If you choose to leave a gratuity, cash is preferred, though it may also be added to your payment.

  • Yes. Gift cards are available on the Reserve Your Session page. Select View Products/Packages to choose from several gift-card denominations. Gift cards may be applied toward any eligible massage experience at Still Hour Studio.

  • Gift cards are nonrefundable but may be transferred to another person.